Ceramic items, Sister Stuff and unopened Health and Beauty items may be returned for exchange or store credit within one week from receipt of goods. We do not issue refunds. All products must be unused (resalable) with all original packaging to be eligible for return. Shipping charges are non-refundable. Return shipping is the responsibility of the buyer and must be trackable.
Please contact us to arrange a return.
In the unlikely event of damage during shipment, please notify us within 2 days of receipt to arrange replacement. Please note, all ceramic and art products are handcrafted. There may be slight variation in color, texture, finish and dimensions. These are not considered flaws. If you feel you have received a defective item, notify us with a description of the issue – we’ll make a replacement or issue store credit (your choice) upon determination of a defect.
Commissioned work, Art work, sale items are considered final sale.
Workshop tickets are refundable 24 hours before the event. Attendees will be emailed the day before the event with a reminder and a last chance to return ticket or exchange for a different workshop. Workshops are meant to be fun, creative learning experiences, and we cannot guarantee you will love your creation!
PROMO CODE SALES
All promo code flash sales are eligible in store & online. Use code specified code at checkout. Sale items purchased with additional discount (i.e. promo codes) are final sale. Not valid on previous purchases. Can not be combined with other offers.
SHIPPING & HANDLING
All orders are sent USPS Priority with tracking for a flat rate of:
US: $8 for Sister-stuff and health and beauty, $15 for ceramics, art work, and large orders.
Europe & Canada: $15 for Sister-stuff and health and beauty, $30 for ceramics, art work, and large orders.
Rest of world: $25 for Sister-stuff and health and beauty. $40 for ceramics, art work, and large orders.
All purchases ship within 1 - 2 business days (please note, we cannot ship Sunday). Need your order sooner? No problem. Drop us a line - we can expedite any order for a small fee.
Want to pick up your order in person? Awesome! Just use code "AUSTEX" for free in store pick up.
Please note: all Texas purchases will incur an 8.25% sales tax fee.