We ship all “ready to ship” orders within 3-5 business days. all other pieces are made to order and may take up to 4-6 weeks to ship. you will receive a shipping confirmation with tracking via email when the order has been shipped.
If you need your piece sooner than the posted turn around time, send us an email and we’ll work with our production and firing schedule to have your order sent to you at the soonest possible time.
SISTER uses recycled boxes and reuses packing material (when available) in an effort to reduce packing waste.
SISTER does not accept returns on any orders. If there is breakage during shipping, your item will be replaced at no extra charge to you.
if something breaks during shipment, sent photos to email@example.com to arrange your replacement order.